Our Customers

Over the years, we have served many loyal customers. We’re proud of our service and would love to hear your feedback and reviews!

Leave us a message here or give us a review on Yelp!

5

Awesome experience with Shelby!

1

Dropped my BMW off on the 31st of July for a diagnosis. As I was waiting in the lobby for my ride, the gentleman working the phones at the front desk said very loudly to his coworker how disgusting my name was. He made sure to question why someone would name me that way. It’s cut short since I have dual citizenship and my Russian name is actually quite long and hard to spell/pronounce. I still have high hopes in my repair for my car, but that was extremely uncalled for, especially due to the added stress of a car breakdown. I can deal with insults but that was just crazy and insulting. I’d be happy to change my review depending on how my repair/bill goes.

5

Jenna and the staff took great care of my f150. Communication was great. Price was reasonable and advice was impeccable.

5

When my battery was dead after a long vacation, Hotchkiss got me in right away. Their communication is clear, timely, and customer-centric. I highly recommend!

5

This shop has great customer service and great expertise!

5

I was given cost appropriate information prior to work start. Work was done well in a timely manner. It's a comfortable place to wait with helpful staff.

Glenda, thank you for the thoughtful review! Keeping you informed on pricing before any work begins is something we take seriously, and we are glad the experience from start to finish felt comfortable and efficient. We hope to see you again next time!- Cody Leach

- Hotchkiss Auto Repair
5

My first time at this auto repair shop was a great experience. Jenna was very helpful, responsive, and ensured that my repair was done same day, which was incredibly valuable to me. I will not hesitate to return.

Alison, welcome and thank you for giving us a shot! We are so glad your first experience was a great one. Jenna is a wonderful part of our team and getting you taken care of same day is exactly the kind of outcome we always work toward. We look forward to seeing you again! - Cody Leach

- Hotchkiss Auto Repair
5

They did an incredible job. Shelby is absolutely fantastic and walked me through each repair needed. It took further diagnostic testing and they worked tirelessly until they figured it out! I’ll be coming back next time and working with Shelby

Thank you so much for this wonderful review! Shelby is exactly the kind of advisor we love having on our team, someone who takes the time to walk you through everything and does not give up until we have the right answer. We know extended diagnostics can be frustrating and we really appreciate your patience while the team worked through it. We look forward to seeing you and taking great care of you again! - Cody Leach

- Hotchkiss Auto Repair
5

Bruce, thank you for this review. We are happy that you enjoyed your visit to Hotchkiss. See you next time - Cody Leach

- Hotchkiss Auto Repair
5

Hotchkiss was very friendly and professional. They did a great job investigating what was wrong with my transition, finding a solution after several different tests. The quoted cost was higher than what was ultimately paid. Highly recommend!

David, thank you for the kind words and for your patience while we worked through the diagnosis on your transmission! We always want to make sure we find the right solution rather than just the quickest one, and we are glad that process paid off for you. Coming in under the original quote is always a win and exactly the kind of outcome we aim for. We appreciate the recommendation and look forward to seeing you again! - Cody Leach

- Hotchkiss Auto Repair