Our Customers

Over the years, we have served many loyal customers. We’re proud of our service and would love to hear your feedback and reviews!

Leave us a message here or give us a review on Yelp!

5

Hotchkiss Auto Repair did an awesome job of repairing my car in a short time and at a reasonable price! I am thankful to have an honest and capable shop in my neighborhood! Next time I have a car issue I will be going back to Hotchkiss!

5

Really great service and very knowledgeable crew.

5

I came into the store for tires getting a good deal on those I then asked to see if they could fix the alignment of my car (it had been pulling to the left recently) not only did they fixed my alignment they did a free assessment of the whole car and broke down what I should be looking out for and how I can prevent certain disasters from happening. The best part of this experience was easily the customer service they actually let me speak before assuming and explaining something else before a diagnosis they talked to me like a human and not like someone who didn’t know much about cars. I’d would give 10 stars definitely will be coming back here!

5

I’ve always had a great experiences with Hotchkiss auto repair. Cody, Jasmine, Kyle and team are phenomenal. Always taking great care of me especially the last time I was in with an electrical issue. They had me in very communicative about the repair and had me out within a day or two always great working with this team and I will continue to.

5

Amazing!! They fixed all the problems with my jeep

5

Honestly, I first chose Hotchkiss because of their Google reviews, and I’m so glad that I did. Their customer service is wonderful, and their method for communicating diagnostic results and costs makes it convenient to approve/deny work orders. I plan on using them so any repairs, moving forward.

Thank you so much for sharing your experience, KL! We’re thrilled to hear that our communication process and customer service made things easy and convenient for you. It’s wonderful to know that you’ll be trusting us with your future repairs. That kind of confidence means the world to our team. We look forward to keeping your car running smoothly for years to come!

- Hotchkiss Auto Repair
1

I had a terrible experience with Hotchkiss auto repair. They took my hybrid Volvo XC 90 into their shop, knowing that they did not work on hybrid vehicles. This was the fact that they did not divulge to me until much later. They kept my car for a week after which they allegedly felt that they had repaired the vehicle. It took me five seconds behind the wheel to know that they had not. I went back within minutes of getting my car returned to me and made the man working there sit in the passenger Seat with me as I drove my car. He refused to acknowledge that there was still a problem with the acceleration of my engine and still charged me full price for a repair that was not performed. "Seems fine to me". I called back with the complaint because I was so irritated with their lack of customer service and they reluctantly agreed to give me a $90 gift certificate for future services at their garage but declined to reimburse me any part of the fee that they had charged for doing absolutely nothing to my car. I ultimately took my Volvo to Rickenbaugh And they were able to fix the hybrid engine fairly quickly. After my car was repaired by Rickenbaugh, I called the folks at Hotchkiss and informed them. The gentleman I spoke to said, "you mean the Volvo has a Separate hybrid engine, and a separate gas engine?" This seems like something that someone who does car repair should know without being informed by me! I feel that they took advantage of me by taking my car in when they knew they had no business working on Hybrid cars. In addition, I feel that the nominal gift certificate they offered me was deceitful and a complete scam. What they should have done was to come clean about the fact that they could not provide the service i needed and let me just take my car somewhere that could help. That's what an honest business would've done. The fact that they charged me anything seems rather unbelievable, knowing what I know now (Namely, that they don't work on hybrid vehicles). Never again. If you are a woman coming in by yourself, prepare to be taken advantage of and taken for a ride, both literally and figuratively.

5

Fast, honest, friendly, reasonable/anccurate pricing and professional to boot. What more could you want!

5

Jasmine and the team at Hotchkiss are the best! They got me sorted out very quickly and truly went above and beyond with their service. I appreciate their work, and love all the helpful women who are working here especially! Lovely neighborhood car repair that brings good vibes and excellent service :)

5

Hotchkiss Auto is the real deal! I brought my vehicle in for its 60,000-mile inspection, and I couldn’t be more impressed with the service I received. The team was thorough, professional, and incredibly transparent throughout the entire process. They didn’t just hand me a list of recommended repairs — they backed everything up with clear photos, explained each issue in detail, and helped me prioritize what needed to be done based on my budget. It felt like they truly cared about my safety and my wallet, not just making a sale. The work was done efficiently, my car runs great, and I drove away with total confidence in both my vehicle and the team at Hotchkiss Auto. Highly recommend them to anyone looking for honest, high-quality automotive care!