Have previously gone to Hotchkiss for a seater heater button that broke, and they did a great job fixing this for me. I was thrilled to find them, a real neighborhood gem! I returned recently and am happy to say they remain a neighborhood gem! I returned because my driver side mirror was hit while my car was parked, and I needed to replace it. Shelby was super helpful and kind, and responsive, as were other people in the Hotchkiss office. They sorted my mirror in a timely way and added an oil change for me that they recommended, all done professionally and courteously, and I think for a fair price. I should mention that there was a small inadvertent miscommunication (which was equally my ignorance and their oversight), and everyone was very professional and the manager handled the issue well--he clarified a distinction between having Hotchkiss replace a headlight bulb for me and charging for associated labor (3 year warranty with Hotchkiss) versus my purchasing a bulb and changing it myself or having a parts shop change it out (no warranty). All the employees and the manager are professional and reasonable, and I highly recommend them. I intend to continue to prefer their business, and have already referred my boyfriend there. Thank you Hotchkiss.
Hi Darlene-Kim! We loved reading your detailed review and are thrilled to have you as a customer. It's great to hear that you had a positive experience with our team and that we were able to help with your car troubles. We appreciate your kind words about our staff and our commitment to professionalism. Thank you for recommending us to others, and we look forward to continuing to serve you in the future. If you need anything, please don't hesitate to reach out. -Cody Leach
- Hotchkiss Auto Repair